How can we help?

Yes for in-stock items — what's on the catalogue is the live trade price including 15% VAT. For on-order items the price holds for 24 hours; if a distributor moves the cost while we're sourcing, our trade desk will email you with the new total before we dispatch and you can confirm or cancel.

Bulk and tender pricing isn't shown publicly — for orders above R50 000 ex-VAT call the trade desk for project pricing.

Add the items to your cart, proceed to checkout, and choose EFT on invoice. We send a tax invoice with our banking details — that doubles as a quote. Nothing dispatches until your payment reflects, so you can use the invoice for internal approvals or finance signoff.

Our pricing is geared for trade and resellers, but we do sell to end-users. A registered company account unlocks faster credit terms and project pricing — if that's you, sign up and the trade desk will follow up to verify your details.

Up until we dispatch, yes — call us and we'll adjust line items, quantities, or cancel outright. Once goods leave our warehouse a cancellation becomes a return; see the Returns section for how that works.

• In stock — held by us or our primary distributors. Dispatched the same business day for orders confirmed before 14:00 SAST.
• Low stock — fewer than 5 units left. We'll honour the price for your order but may not be able to repeat it at the same number.
• On order · 2–5 days — not currently held but available from a distributor. We confirm with the supplier when you place the order, then ship to you. Most reach our warehouse within two to five business days.
• Discontinued — the manufacturer no longer makes this SKU. We'll suggest an alternative if you contact the trade desk.

For 99% of orders the price won't change. The only times it does are: a distributor cost movement on an on-order item, an import-duty adjustment, or — rarely — a pricing error we caught. In every case we email you for confirmation before dispatching. Nothing ships at a price you haven't agreed to.

We hold stock for 3 business days against an open EFT invoice. For longer holds (up to 7 days) call the trade desk and we'll arrange it manually — useful when an internal PO is going through finance approvals.

Two paths at checkout:

• EFT on invoice — we email a tax invoice with our banking details after your order is received. You pay by EFT and we dispatch once funds reflect (usually within one business day).
• Card via Paystack — secure inline checkout for instant payment. Visa, Mastercard, and most South African card schemes are supported. Order is confirmed the moment Paystack approves the charge.

Approved trade accounts can request 30-day terms. Email the trade desk with your registration documents to apply.

Card payments are handled by Paystack on their PCI-DSS compliant infrastructure. Your card details never touch our servers — we only see a tokenised reference and the result of the charge.

Yes. Every catalogue price already includes 15% VAT. At checkout the order summary breaks out the VAT-exclusive subtotal and the VAT amount so you can see what's claimable.

We invoice in South African Rand (ZAR) only. International cards are accepted by Paystack but your bank handles the conversion at their rate.

• Standard delivery — 2–5 business days nationwide via our courier partners. Free for trade accounts on orders over R5 000.
• Express delivery — next business day to major centres (Johannesburg, Cape Town, Durban, Pretoria). Quoted on order confirmation.
• Collect from ACSoft — by appointment from our Cape Town warehouse. We'll email when your order is ready to collect.

Yes — we cover all of South Africa, including outlying areas via second-tier courier handover. Outlying zones add 1–3 business days to the standard window. If you're unsure whether your address is classed as outlying, drop us a line before ordering.

Once your order ships you'll get an email with the courier waybill and a tracking link. You can also see delivery status against each order under My orders.

Cross-border shipping is handled case by case — we've supplied across the SADC region but it depends on the product, value, and destination. Contact the trade desk with the details and we'll quote.

Dead on arrival (DOA) — report within 7 days of receipt and we swap the unit or refund in full. Keep the original packaging and accessories.

Buyer's remorse — sealed, unopened items can be returned within 14 days for a refund less a 15% restocking fee (charged by the distributor). Opened or used items aren't returnable on this basis.

Special-order or configured items (custom switch configs, cut cabling, software licences) are non-returnable once we've placed the order with the supplier.

Manufacturer warranty applies — typically 12, 24, or 36 months depending on the brand and product class. The warranty is fulfilled by the manufacturer or their local agent (we facilitate the RMA on your behalf for trade accounts). Warranty length for any specific SKU is shown on the product detail page where the distributor publishes it.

Email sales@acsoft.co.za with the order number, the affected SKU, and a short description of the fault (photos or logs help). We open the RMA with the distributor and email you the return reference within one business day.

You can browse anonymously, but checkout requires an account so we have a paper trail for the order, invoices, and warranty claims. Sign-up is free and takes about a minute.

• Free standard delivery on orders over R5 000.
• 30-day EFT terms (subject to credit approval).
• Project pricing on bulk orders and tenders.
• Direct line to the trade desk for stock allocation and lead-time planning.

Use the password reset page. We email a reset link valid for 60 minutes. If it doesn't arrive, check your spam folder, then email the trade desk and we'll reset it manually.

Multi-user accounts are coming. For now, each colleague signs up under your company name and email domain — let the trade desk know and we'll group them under one trade account for billing and project pricing.

That's our day job — call or email the trade desk with what you're trying to solve (network size, throughput, budget, certifications you need) and we'll suggest a shortlist with reasoning. Pre-sales advice is free.

For switches, firewalls, and APs we offer a one-off staging service: factory reset, firmware update, and a basic config (VLANs, mgmt IP, admin credentials) so the device boots ready for your network. Quoted on a case-by-case basis — let us know what you need.

Datasheet links sit at the bottom of each product detail page when the manufacturer publishes them. Firmware is usually behind a manufacturer login (Cisco, Aruba, etc.) — if you can't access it, email us with the serial and we'll pull it on your behalf.

Standard support is Mon–Fri, 08:00–17:00 SAST. After-hours support is available to trade accounts on a retainer — contact the trade desk to set that up before you need it.