Contact the trade desk
One team handles sales, pre-sales advice, project pricing, and after-sales support. Pick the channel that suits — same people answer at the other end.
Phone
—
Quickest for urgent stock or dispatch questions.
Email
sales@acsoft.co.za
Best for BOMs, formal quote requests, and RMAs — replies within one business day.
Live trade desk
Mon–Fri · 08:00–17:00 SAST
A real person on the other end during business hours.
Where to reach us
Trade desk hours
Monday – Friday · 08:00 – 17:00 SAST
Saturday, Sunday & SA public holidays · closed
After-hours support is available to trade accounts on a retainer.
What to send when you email
The more of this we have up front, the faster we can come back with a useful answer:
- For quotes: SKUs or part numbers, quantities, delivery suburb, and whether you need it on standard or express timing.
- For project work: the brief — what you're solving for, rough budget and timeline, any specific brand requirements (Cisco-only, Aruba-preferred, etc.).
- For RMAs and warranty claims: the order number, the affected SKU, and a short description of the fault. Photos or logs help.
- For trade-account applications: company registration documents, VAT certificate, and a primary trading address.
Already a customer? Browse Help & support first — most questions have answers there.
Drop us a line
The fastest reply route is email — clicking below opens your mail client with our trade desk address pre-filled.